Please read below several common questions we have asked about our structures. If you do not see your question here please fell free to contact us through email or call Jody direct @ 918-283-5296

 

 

Structure Questions

 

Q: Pergola Terminology

 

A: Pictured below shows the proper terminology of our structures and can be used when discussing your structure.

 

 

Q: What is the standard height of our structures?

A: Our structures are 8ft from the bottom of the base plate to the top of post (see structure terminology for reference). This can be            adjusted to fit your structures needs.

 

 
 
Q. Can I customize my structure?
 
A. Yes, all dimensions and options can be customized.

 

 

Q: What is a footing and is it required?

A: A footing is a concrete material placed in the ground to support the structures load. All our structures require a footing that is               designed to your structures size, location, wind and snow load. We offer footing details for all our structures.


Q. Do I need a permit?

A. Many cities are now requiring permits for pergola structures.  Since our patented structures are structurally engineered for snow and        wind loads, we can facilitate getting the paperwork needed for a smoother permitting process. Additional fees apply.

 


Q. Can you provide engineered drawings?

A. Yes, additional fees apply.

 

 

Q. Can I create a custom powder coat color?

A. Yes, additional processing time and fees may apply.

 

 

General Questions

 

Q. Can I visit your location?

A. Yes, give us a call to set an appointment to come by our facility we are located in the Tulsa, Ok metro.

 

 

Q. Where is your products made?

 

A. We are the sole manufacturer of our patented steel shade structures.  We are centrally located in the United States, in the Tulsa, OK      metro area.

 

 

Q. What kind of warranty comes with the structure?

 

A. All structure comes with a 5 year limited warranty on workmanship, material and 3 years for the powder coating. 

 

 

Q. What is the standard lead time?

 

A. Standard lead time is 6-8 weeks once initial deposit is received.

 

 

Shipping & Payments

 

Q. How to order?

 


A. You can buy directly from us:
    Phone:     Jody@ (918) 283-5296
    Email:      info@steelshadepergolas.com

    Click here to fill out an estimate.

 

 

Oklahoma City Area Residents!!
You can buy in person at your local dealer:
Country Leisure
3001 N Service Rd
Moore, OK 73160
405-799-7745
They have display models and would also be happy to provide an installation quote!

 

 

Q. How is the structure shipped and delivered?

A. Our structures are shipped direct from our facility. If you would like to pick up your structure or provide your own delivery that can          also be arranged

 

 

Q: Where do we ship to?

 

A: We ship anywhere in the United States including Hawaii!!!

 

 

Q. What form of payment do you except?

A. We accept check, money order, cash, visa or master card (3% fee is incurred for every credit card transaction)

 

                                                                                                                                                                                 

 

Q. How long will my structure last?

A.  Generations